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About Us


Our specialty is delivering top-tier behavioral health services within Florida communities dedicated to children, youth, and families, ensuring quality care.

Location and Hours


1760 Shadowood Lane #408 

                                                      Jacksonville, FL 32207                                                                                                     

 901 NW 8th Ave. Suite B31 

Gainesville, FL 32601

Ph 1-888-763-7837 Fax: 1-888-376-7135 


Our Core Values

Meet The Team

Step-by-Step Behavioral Health operates as a community-based organization extending its services across Northeast Florida, encompassing metro Jacksonville and catering to residents in Baker, Clay, Duval, St. Johns, and Nassau counties, along with Alachua and its neighboring regions.

Our organization offers comprehensive treatment and services tailored to individuals from diverse demographics and cultural backgrounds. With a primary emphasis on behavioral health, we specialize in mental health counseling and education for both adults and children.

At Step-by-Step Behavioral Health, our commitment is centered on fostering mentally healthy lifestyles for families and communities.

All clients have the right to:

  • Treatment in accordance with the Florida Mental Health Act.

  • Treatment by staff with respect.

  • Freedom from abuse, financial or other exploitation, retaliation, humiliation, or neglect.

  • Treatment without regard to sex, gender expression, sexual orientation, race, color, national origin, religion, spiritual beliefs, handicaps, language or economic status.

  • Reasonable accommodations under the Americans with Disabilities Act.

  • Treatment that is timely, ethical, and suited to individual needs; promotes dignity, independence, self-esteem, and quality of life.

  • The least restrictive treatment environment is consistent with their needs.

  • Assignment of a primary provider.

  • Participation in treatment and discharge planning, as well as review of the treatment plan prior to treatment.

  • Access to information pertinent to the client in sufficient time to assist his or her decision-making.

  • Informed consent, refusal, or expression of choice regarding service delivery; release of information; concurrent services; composition of the service delivery team; unusual or high-risk medication, if applicable; involvement in research projects, if applicable; or video or audio taping or photography, if applicable.

  • The following information:

    • Explanation of the purpose of treatment to be provided and an estimated length of service.

    • Explanation of medication that is prescribed by Step-by-Step Behavioral medical staff, including side effects and possible results of long-term use.

  • Confidentiality as outlined in the “Notice of Privacy Practices”.

  • Accessibility of their clinical record as outlined in the “Notice of Privacy Practices.”

  • Reasonable privacy is consistent with the need for safety.

  • Access or referral to legal entities for appropriate representation, self-help support services, and/or advocacy services.

  • Other legal rights.

  • Adherence to research guidelines and ethics when clients are involved, if applicable.

  • An orientation to the rights and responsibilities of the client and the client’s family.

In addition, all clients have the right to:

  • File a grievance, including perceived violation of client rights, dissatisfaction with treatment, or discrimination complaint; appeal denial or exclusion from a program or failure to take into account the client’s choice of service; report the alleged abuse.

  • Investigation and resolution of grievances/conflict in care decisions without retaliation or loss of service.

Clients may file grievances through the following methods:

  • Clients are provided access to a phone at any time to contact the Florida Abuse Hotline.

  • Client Grievance Forms and pre-addressed envelopes are available in our waiting rooms or from individual providers. The Quality Assurance Director processes completed Client Grievance Forms.

  • Clients/families wishing to talk to staff directly may contact the Program Director, Quality Assurance Director, at 888-763-7837.

  • Clients may also contact the below agencies regarding rights as well as other concerns:


 Legal Rights:

  • Legal Aid 904-232-2090

 Florida Abuse Hotline:

  • Phone: 800-962-2873

  • Florida Relay 711

  • TTY: 800-453-5145

 Discrimination Complaints

  • Department of Children and Families, Office of Civil Rights

    • 1317 Winewood Blvd., Bldg 1, Rm 110

    • Tallahassee, FL 32399-0700

    • Phone: 850-487-1901

    • TDD: 850-922-9220

  • U.S. Dept. of Health and Human Services, Office of Civil Rights

    • Sam Nunn Atlanta Federal Center, Suite 16T70

    • 61 Forsyth Street, S.W.

    • Atlanta, GA 30303-8909

    • Phone: 800-368-1019

    • TDD: 800-537-7697

 Additional Resources

  • Americans with Disabilities Act (ADA)

    • Phone: 800-514-0301

    • TTY 800-514-0383

  • Disability Rights Florida

    • Phone: 800-342-0823

    • TDD 800-346-4127

  • Human Rights Commission

    • Phone: 904-630-4911

    • TTY 904-630-4125

Client Rights

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